Need Help?
We’re Here for You
Looking for parts? Visit our online store
Remote assistance
Download Teamviewer and let our technicians connect to your machine.
Submit a request
Fill out our form for troubleshooting, repairs and training.
Knowledge base
Search FAQs, manuals and guides.
Get help
Technical support
- Technical Support Available to all Northwood customers by calling live operator or submitting a ticket
- 24/7 access to our online support site support.northwoodmachine.com, to address the most common situations encountered
- Coast-to-coast technicians to get you up and running quickly
- Technicians available to perform preventative maintenance and help prevent future down-time
Hours of operation
Monday through Friday 8:00am – 5:00pm EST
After hours support
Monday through Friday 5:00pm – 9:00pm EST
Saturday Only 8:00am – 9:00pm EST
Additional resources
Preventative Maintenance Tips
Click here to sign up for our stone fabricator training classes.
Contact us
Phone
Office
11610 Commonwealth Drive
Louisville. KY, 40299